Small Team, Big Punch
We weren't originally planning to participate in SIT to begin with. To meet client demand, at relatively late notice, the team mobilised on the SIT challenge. With a relatively small number of people — but with absolute superheroes amongst them — we rose to the challenge, delivered wholesale changes to the platform, and met every industry timescale needed to enable our clients to start migrations in January 2026.
We were a compact team, but the results we consistently achieved spoke for the power of the punch you pack when everyone is fully mobilised around a shared challenge.
We Live and Die by Teamwork
I've been proud to be part of a core group of superstars who delivered the MHHS changes. There has been blood, sweat, and actual tears along the way — but the camaraderie, the "siege mentality", and the "never say die" attitude shown by the team over those two years has been something I won't forget.
Like a Roman legion, everyone on our MHHS project team came together, protected the person next to them, and had their colleagues' backs. When times were tough, our team stood strong and came through.
It's that mentality that makes a team greater than the sum of its parts.
The "Service" in SaaS Is Really Coming to the Fore
We hadn't just built an "MHHS ready" B2C and B2B platform ready for wide general use in January 2026. In parallel, we provided extensive consultative services to our clients along the way — at no extra cost — talking them through the industry changes, how those changes affected the platform and their operations, and the possibilities this opened up for them as a business.
We took the lead in driving our clients' submission of PIT, QAD, and RTTM documentation, providing all the responses required to qualify them — without drama — under the MHHS regime. We complemented that with a comprehensive MHHS Product wiki that brings it all to life for our clients with process maps, screenshots, and video tutorials.
Energy Suppliers Want Experts Building the Platforms They Rely On
Gone are the days where clients are happy to submit lists of requirements to their platform partner for delivery, and their partners being reactive to industry change. Suppliers want — and need — their software partners to be steps ahead of the game, proactively delivering cutting-edge digital products and solutions now that they will need tomorrow.
The industry can be complex, so suppliers want a system which simplifies it, doesn't incur cost to serve, and therefore allows them to focus on their core business — supply. The best energy SaaS platforms are built by energy people, and that's a rarer combination than you'd think. We weren't just selling software; we were selling expertise.
The UK Energy Landscape Has Changed
2026 and 2027 profit margins for suppliers are likely to be affected — either positively or negatively — during the transition to MHHS. Those who take the opportunity it presents will gain; those who do not will lose out. Smart Tariffs, Flex and DSR opportunities are now widely available to all market segments.
As I reflect, I'm really proud of what the team achieved — giving our clients the best possible chance of gaining competitive advantage under the MHHS regime, through a scalable platform on which to rapidly iterate their products, tariffs, and consumer experience, while reducing their cost to serve.
As I write this, we have a busy 2026 ahead — supporting clients through their MHHS migrations, completing the post-MHHS product set, and pursuing growth into new markets. If you're navigating MHHS or exploring smart tariffs and Demand Side Response, let's compare notes.